Q: How long does my order take to process?
A: Orders are handcrafted and processed within 3 to 5 business days. You'll receive a notification once your order has shipped.
Q: Are your products suitable for sensitive skin?
A: Yes, our products are made with nature-derived ingredients and are designed to be gentle and suitable for all skin types, including sensitive skin.
Q: Can I use your products on my hair?
A: Absolutely! Our shea butter can be used as a nourishing hair mask, while our liquid African black soap is perfect for hair washing and helps with dandruff. However, we recommend following up with a conditioner of your choice to keep your hair hydrated.
Q: Do your products treat acne?
A: Yes, when used consistently, our products, such as African black soap, shea butter, and aloe vera gel, can help with acne, eczema, rosacea, and other skin ailments. These natural ingredients are known to reduce inflammation, soothe irritation, and promote clearer, healthier skin over time.
Q: I just started using the products and my face is breaking out. What’s going on?
A: Sometimes, when transitioning to natural products, your skin goes through a process known as purging or detoxing. This is when your skin expels impurities, and it may seem like it's getting worse before it gets better. This process can last up to eight weeks as your skin adjusts to the new routine.
Q: What is your return policy?
A: Due to the nature of our products, they are non-returnable. However, if you have any questions or concerns regarding your order, please let us know, and we'll do our best to assist you.
Disclaimer
These statements have not been evaluated by the Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease. If you have any medical conditions or concerns, please consult your healthcare provider before using any skincare products.