What is your processing time?
We make every effort to ship orders out promptly. Keep in mind all products are fresh, and prepared in small batches as you order. Please allow up to 5 business days to receive an email with your tracking number.
US Orders are shipped Monday thru Friday via USPS and arrive in 2 to 3 days.
Are your products safe for all skin types?
Yes. We have customers with dry, oily combination and sensitive skin that have experienced the benefits of our oils and butters. The best products for your skin and our planet are handmade, raw and unrefined. Our soaps and butters are all natural, and chemical free. Safe for all skin types, including children.
Why are your products better than traditional soaps and lotions?
Non Toxic products are best for your absorbent skin. Our products are made from vitamin rich PLANTS locally harvested in West Africa.
How do I store my African Black Soap?
We recommend that you keep your bar in the resealable bag that it comes in and cut a marble size piece of soap as needed.
Do I need to use a loofah?
Our African Black Soap is raw, unrefined and has exfoliating properties on its own. The liquid soap works well on a washcloth.
What type of skin ailments do your products help?
There are an abundance of antioxidants and vitamins in our organic and RAW African Black Soap and our organic and RAW Butters. Our customers have healed skin problems such as Acne, Eczema, Psoriasis, and Rosacea.
What are the known benefits of African Black Soap?
RAW African Black Soap is effective in improving and eliminating signs of aging, black heads, skin discolorations,dry and irritated skin.
What is your exchange policy?
We strive to ensure that our customer's are satisfied with their purchase. If there is an issue with your order, please let us know within two days of delivery. Due to the nature of our products we are unable to process refunds, returns, or exchanges.
We value your business and source only fresh, high quality soaps, oils, and butters. Due to the natural and raw state of our products, shapes, hues, weight and textures may vary. If for some reason you receive a defective product, we will gladly exchange at no cost.
Please be advised that once your order has been processed (ie: butter whipped, soap packaged) we are unable to process a cancellation/refund.
ANY ORDER RETURNED BY USPS WILL BE SUBJECT TO RESTOCKING FEE***
*These statements have not been evaluated by the food and drug administration. These products are not intended to diagnose, treat, cure, or prevent any disease(s).
RAW SKIN CO. is not responsible for any damage resulting from the use of any product on our website. By purchasing items on www.RAWSKINCO.com you are fully aware of our disclaimer and use products at your own risk.
An allergy patch test is recommended if there is any doubt or history of skin sensitivity.